Contents
Effective date: November 17, 2025
Digital Properties Group Inc. (“DPG Supply.com”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect Personal Information when you visit https://dpgsupply.com (the “Site”) or interact with us.
By accessing or using the Site, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you must stop using the Site.
1. Definitions
- Personal Information means information about an identifiable individual, including name, contact details, payment information, IP address, and other information described in this Policy.
- Processing means collecting, storing, using, transmitting, or disclosing Personal Information.
- Customer means any person who visits the Site, creates an account, makes a purchase, or interacts with us.
2. Information We Collect
We collect Personal Information in the following categories:
2.1 Information You Provide Directly
- Name, address, phone number, and email
- Billing and shipping information
- Payment details (processed by secure third-party payment processors)
- Support inquiries, emails, messages, and call details
- Warranty submissions and product registration information
- Information provided through forms, quote requests, and surveys
2.2 Information Collected Automatically
Our systems and service providers automatically collect technical data when you visit the Site, including:
- IP address and approximate location
- Device type and browser type
- Pages viewed, time spent, click behavior
- Referring URLs and traffic sources
- Session identifiers and server logs
Tools used for automatic collection include:
- WordPress & WooCommerce
- Google Analytics
- Google Tag Manager
- Meta Pixel
- CRM and email platforms
2.3 Information from Third Parties
We may receive information from:
- Payment processors (e.g., confirmation or failure notices)
- Shipping carriers (e.g., delivery updates)
- Advertising platforms (e.g., conversion data)
- Social media platforms (if you interact with our content)
3. How We Use Personal Information
We use Personal Information for the following purposes:
3.1 Order Processing & Fulfillment
- Processing payments
- Verifying transactions
- Shipping and delivery
- Invoicing, refunds, and returns
- Warranty processing
3.2 Customer Support
- Responding to questions
- Troubleshooting product issues
- Providing technical assistance
3.3 Site Functionality & Security
- Operating the Site and online store
- Preventing fraud and abuse
- Protecting account integrity
- Debugging and performance optimization
3.4 Marketing & Analytics
- Improving the Site and our products
- Measuring advertising performance
- Conducting analytics and reporting
- Showing relevant ads (Google, Meta, etc.)
You may opt out at any time—see Section 10.
3.5 Legal Compliance
- Meeting tax, accounting, and regulatory obligations
- Responding to lawful requests from authorities
We do not sell Personal Information to third parties.
4. Sharing of Personal Information
We may share Personal Information with:
4.1 Service Providers
- Payment processors (e.g., Stripe, Square, or WooCommerce Payments)
- Shipping carriers (e.g., UPS, FedEx, Canada Post)
- Email and CRM platforms
- Analytics services (Google, Meta)
- Fraud prevention systems
- Web hosting providers
These service providers may only use Personal Information as needed to perform services for us.
4.2 Business Transfers
In the event of a merger, sale, or business restructuring, Personal Information may be transferred to the acquiring entity.
4.3 Legal Requirements
We may disclose Personal Information as required by law, court order, or to protect our legal rights.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable core Site functionality
- Remember preferences and user sessions
- Measure Site performance and analytics
- Support advertising and attribution
Types of cookies:
- Essential cookies — required for checkout, security, login
- Performance cookies — analytics and traffic measurement
- Advertising cookies — Meta, Google Ads, remarketing
- Functional cookies — preferences like currency or language
You may manage cookie preferences through your browser or through our cookie-consent tools (where required by law).
6. Data Storage & Security
We take reasonable technical and organizational measures to protect Personal Information, including:
- Encrypted connections (HTTPS)
- Permission-restricted access to systems
- Regular security updates and patches
- Secure payment processing (PCI-compliant processors)
- Firewalls and automated threat detection
No method of data transmission or storage can be guaranteed 100% secure, but we strive to protect your information to the highest reasonable standard.
7. Data Retention
We retain Personal Information only as long as necessary, including:
- Order and invoice information: 7–10 years (legal/tax requirements)
- Account data: while account remains active
- Warranty records: duration of warranty + 2 years
- Support communications: up to 3 years
- Analytics data: 12–38 months, depending on provider settings
- Marketing data: until you withdraw consent or unsubscribe
After retention periods expire, data is deleted, anonymized, or securely archived.
You may request deletion at any time (see Section 10), subject to legal obligations.
8. Children’s Privacy
Our Site is not intended for children under 16, and we do not knowingly collect Personal Information from children. If we become aware that information has been collected from a minor, we will promptly delete it.
9. International Data Transfers
We are located in Canada, and many of our service providers are located in the United States and other countries.
By using our Site, you acknowledge that your Personal Information may be transferred to jurisdictions with different privacy laws than your own.
10. Your Rights & Choices
Depending on your location, you may have the following rights:
10.1 Access
Request a copy of your Personal Information.
10.2 Correction
Request correction of inaccurate or incomplete data.
10.3 Deletion
Request deletion of Personal Information, subject to limitations (e.g., tax laws).
10.4 Withdraw Consent
Opt out of marketing, analytics tracking, or cookies where consent-based.
10.5 Data Portability
Request a portable copy of your Personal Information (where applicable).
10.6 Marketing Preferences
Every marketing email includes an unsubscribe link.
To exercise any rights, email:
hello@digitalproperties.works
11. Third-Party Links
Our Site may contain links to third-party websites or services. This Privacy Policy does not apply to their practices, and we are not responsible for their content or privacy policies.
12. Changes to This Policy
We may update this Privacy Policy as needed to reflect:
- Changes in our data practices
- New services or products
- Legal or regulatory updates
When updated, we will post the revised version and update the Effective Date. For material changes, we may also provide notice via email or banner notification.
13. Contact Us
For questions, privacy requests, or complaints, contact:
Digital Properties Group Inc. / DPG Supply.com
Email: hello@digitalproperties.works
Address: 6809 Young St., Smithville, Ontario, L0R 2A0, Canada
Phone: 1-866-291-5734
We will respond to privacy inquiries within a reasonable timeframe and in accordance with applicable laws.