Terms & Conditions

Effective Date: November 17, 2025

1. DEFINITIONS

In these Terms and Conditions (the “Terms”), the following definitions apply:

“Company”, “we”, “us”, or “our” means Digital Properties Group Inc., a federally incorporated Canadian corporation, operating the website DPG Supply.com, a division of Digital Properties Group Inc.
“Customer”, “you”, or “your” means any individual or entity accessing the Site or purchasing Products from the Company.
“Site” means https://dpgsupply.com and all associated web pages and services we control.
“Products” means any goods offered for sale by the Company through the Site or directly.
“Order” means a purchase request submitted by a Customer through the Site or directly to the Company.
“Contract” means the legally binding agreement formed between the Customer and the Company upon the Company’s acceptance of an Order.

Nothing in these Terms is intended to limit any non-excludable rights you may have under applicable consumer protection laws.

2. PARTIES AND AGREEMENT

These Terms constitute a legally binding agreement between the Customer and:

Digital Properties Group Inc.
6809 Young St.
Smithville, Ontario
L0R 2A0, Canada

By accessing the Site or placing an Order, you agree to be bound by these Terms and by any additional policies expressly incorporated by reference (including our Privacy Policy and Warranty Policy). If you do not agree with any part of these Terms, you must immediately discontinue use of the Site and refrain from placing Orders.

If you are purchasing Products for business use, you represent that you have authority to bind the business you represent.

3. ACCEPTANCE OF ORDERS AND FORMATION OF CONTRACT

3.1 Orders placed through the Site constitute an offer by you to purchase the Products in your cart in accordance with these Terms.

3.2 An automatic “order received” or similar acknowledgment is not our acceptance of your Order. A Contract is formed only when we send you an order confirmation (by email or other electronic means) expressly confirming that we accept your Order.

3.3 We may refuse, cancel, or limit any Order at our sole discretion, including for reasons such as:

Product unavailability or limited quantities;
Suspected fraud, abuse, or violation of these Terms;
Obvious pricing or description errors;
Compliance with applicable law, including export or regulatory restrictions.

3.4 If we cancel an Order after you have been charged, we will issue a refund of the amount paid for the cancelled portion of the Order.

4. PRODUCTS AND PRICING

4.1 Product descriptions, images, specifications, and pricing on the Site are provided for general information. Minor variations in colour, appearance, or design may occur and do not constitute a defect.

4.2 All prices are subject to change without notice. The price applicable to your Order is the price displayed at the time you place the Order, subject to sections 4.3 and 4.4.

4.3 If a pricing or description error is discovered, we may, to the extent permitted by law:

Cancel the Order and refund any amounts paid; or
Contact you to confirm whether you wish to proceed with the Order at the corrected price or on the corrected terms.

4.4 We are not obligated to supply Products at a clearly incorrect price where the error would have been obvious to a reasonable customer.

5. PAYMENT TERMS

5.1 We accept the following payment methods (availability may vary by region):

Cheque
Cash
Credit card
Debit card
Interac e-Transfer
Direct bank transfer

5.2 You represent and warrant that all billing information you provide is accurate and that you are authorized to use the chosen payment method.

5.3 Unless we agree otherwise in writing, payment must be received in full before we ship any Products.

5.4 If your payment is reversed or declined after shipment, we may suspend further deliveries and pursue any lawful remedies to recover the outstanding amounts.

6. SHIPPING AND DELIVERY

6.1 We ship Products internationally, subject to applicable shipping restrictions and export laws.

6.2 Shipping costs, delivery options, and estimated delivery times are provided at checkout or directly by us. Estimates are provided for convenience and are not guaranteed.

6.3 We are not liable for delays caused by carriers, customs authorities, or events beyond our reasonable control.

6.4 For deliveries outside Canada, you are responsible for:

All customs duties, taxes, import fees, and brokerage charges; and
Ensuring that the Products may be lawfully imported and used in your jurisdiction (including any additional certifications or approvals required for oxygen-related equipment).

6.5 Products may be subject to import and export controls. You agree not to export, re-export, or transfer the Products in violation of applicable law.

7. RISK AND TITLE

7.1 Title to the Products transfers to you when we receive full payment for the Products.

7.2 Risk of loss or damage to the Products transfers to you when the Products are delivered to the carrier for shipment to you, unless applicable law requires risk to transfer at a different time or we have expressly agreed in writing to a different arrangement.

7.3 If Products are lost or damaged after risk has passed, any claims must be made directly with the carrier, subject to any assistance we may provide at our discretion.

8. RETURNS AND REFUNDS

8.1 Unless otherwise stated in a written agreement or a specific Product policy, only defective Products are eligible for return under these Terms. This section does not limit any non-excludable statutory rights you may have.

8.2 You must submit return requests for defects within 90 days of the original purchase date. Requests received after this period may be refused.

8.3 Before returning any Product, you must contact us for return authorization and instructions. We may provide troubleshooting steps that must be followed before a return is approved.

8.4 Once we receive the returned Product, we will evaluate the defect:

If we determine that the issue is due to user error, misuse, improper installation, or failure to follow instructions, you are responsible for all shipping costs and any service charges, and no refund or replacement is required under these Terms (subject to statutory rights).
If we determine that the defect is due to a manufacturing defect or product failure under normal use, we will, at our discretion:
- Repair or replace the Product; and/or
- Cover reasonable one-way shipping costs from you to us, or provide remote troubleshooting as an alternative.

8.5 Refunds (where approved) will be processed within 7 business days after inspection. Refunds are typically credited to the original payment method.

8.6 Original shipping charges may be non-refundable unless required by law or otherwise stated in our returns or warranty policies.

8.7 Additional return details for specific Products may be set out on our Site or in product-specific documentation. In the event of conflict, the document issued at the time of your purchase will prevail.

9. WARRANTY

9.1 Warranty terms, including duration and coverage, vary by Product.

9.2 You agree to review and comply with the warranty information available at:

Warranty

The version of the Warranty Policy in effect at the time of your purchase applies to your Product.

9.3 Warranty coverage typically excludes damage resulting from misuse, improper installation, modifications, lack of maintenance, or use contrary to instructions.

9.4 Warranty remedies may include repair, replacement, or other solutions as stated in the warranty document. To the extent permitted by law, these remedies are your sole and exclusive remedies for covered defects.

9.5 Warranty terms form part of these Terms.

10. CUSTOMER DATA, PRIVACY AND ANALYTICS

10.1 We collect and store Customer information through systems including, but not limited to:

WordPress
WooCommerce
Associated plugins and integrations
External CRM systems
Google Analytics
Google Tag Manager
Meta tracking technologies and related tools

10.2 We retain personal information only for as long as reasonably necessary to:

Fulfil the purposes for which it was collected;
Meet legal, accounting, or reporting obligations; or
Resolve disputes and enforce our agreements.

We periodically review our retention practices, and data that is no longer required is deleted, anonymized, or securely archived. You may request deletion of your personal information, subject to legal and operational constraints.

10.3 We use cookies and similar tracking technologies for essential Site functionality, performance, and analytics. Where required by law, we will obtain your consent for non-essential cookies and provide options to adjust your cookie preferences.

10.4 Our Privacy Policy explains in more detail what data we collect, how we use it, and the choices you have. The Privacy Policy is incorporated by reference into these Terms.

11. ACCEPTABLE USE OF THE SITE

11.1 You agree not to:

Interfere with Site functionality, security, or performance;
Attempt to access accounts, systems, or data that you are not authorized to access;
Use automated tools (bots, scrapers, crawlers) without our prior written consent;
Upload or transmit malware, harmful code, or any illegal or infringing content;
Use the Site for fraudulent, unlawful, or unauthorized purposes.

11.2 We may monitor use of the Site to maintain security and performance. If we reasonably believe that you have breached this section, we may, without limiting any other remedies:

Suspend or terminate your access to the Site or your account; and/or
Take any necessary steps to protect our systems, other customers, and third parties.

12. INTELLECTUAL PROPERTY

12.1 All content on the Site, including text, graphics, logos, images, product information, software, and design elements, is owned by us or our licensors and is protected by intellectual property laws.

12.2 You may use the Site and its content only for personal or internal business purposes related to evaluating or purchasing our Products.

12.3 You may not reproduce, distribute, modify, reverse engineer, or otherwise exploit any content from the Site without our prior written consent, except as permitted by applicable law.

13. LIMITATION OF LIABILITY

13.1 To the fullest extent permitted under the laws of Ontario and applicable Canadian federal law, we are not liable for any:

Indirect, incidental, special, consequential, or punitive damages;
Loss of profits, revenue, savings, or business opportunities;
Loss or corruption of data; or
Third-party claims against you.

13.2 Our total aggregate liability for any claim arising out of or relating to the Site, the Products, or these Terms will not exceed the amount you actually paid for the Product giving rise to the claim.

13.3 The limitations above apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages.

13.4 Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable consumer protection legislation.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, contractors, and affiliates from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your use of the Site or Products;
Your breach of these Terms; or
Your violation of applicable laws or the rights of any third party.

We may assume control of the defence of any matter subject to indemnification at our own expense. You agree to cooperate fully with us in the defence and settlement of any such matter.

15. GOVERNING LAW AND DISPUTE RESOLUTION

15.1 These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to conflict-of-law rules.

15.2 Subject to any non-excludable rights you may have in your local jurisdiction, any dispute arising out of or relating to the Site, the Products, or these Terms shall be resolved exclusively in the courts of Ontario, Canada. You consent to the jurisdiction of those courts.

15.3 Where permitted by law, you and we agree to first attempt to resolve disputes informally by good-faith discussions before initiating court proceedings.

16. AMENDMENTS

16.1 We may update or modify these Terms from time to time. When we do, we will update the “Effective date” at the top of this page and post the revised Terms on the Site.

16.2 Material changes may, where appropriate, also be communicated by email or a prominent notice on the Site.

16.3 Changes apply prospectively and will not affect Contracts that were formed before the effective date of the updated Terms, unless you expressly agree otherwise.

17. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.

18. FORCE MAJEURE

We are not liable for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to:

Natural disasters (fire, flood, earthquake, storm);
Labour disputes or industrial actions;
Supply-chain disruptions or transportation interruptions;
Government actions or regulations;
Power, internet, or telecommunications failures;
Epidemics, pandemics, or public health emergencies.

Our obligations will be suspended for the duration of such events and for a reasonable recovery period thereafter.

19. ASSIGNMENT AND NOTICES

19.1 You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

19.2 We may assign or transfer our rights or obligations under these Terms to an affiliate or successor in connection with a merger, acquisition, or sale of assets, without requiring your consent.

19.3 Notices to you may be sent by email, postal mail, or other electronic means to the contact information you have provided. Notices are deemed received:

Two business days after being sent by email; or
Five business days after being sent by mail, unless proven otherwise.

20. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Warranty Policy, any written Order confirmations, and any additional policies referenced herein, constitute the entire agreement between you and us regarding your use of the Site and purchase of Products and supersede all prior or contemporaneous understandings and agreements.

21. CONTACT INFORMATION

For questions, returns, warranty claims, or legal notices, please contact:

Digital Properties Group Inc. DBA DPGSupply.com
Email: hello@digitalproperties.works
Phone: 1-866-291-5734 or 289-205-3199
Address: 6809 Young St., Smithville, Ontario, L0R 2A0, Canada

DPG Supply.com